Frequently
Asked Questions
Your
Account
- I already have
a Supply Room account. What do I need
to do to be able to order online?
Just click the button visible here on
the left "Register to Order On-line"
fill in the required fields and submit.
- I have an account
but do not have a sales representative.
What do I do?
Call (800) 849-7239 or in Richmond,
VA dial 412-1200 and ask for customer
service or e-mail us at Customerservice@thesupplyroom.com.
Tell us you would like to order online
and are in need of a sales representative.
- I do not have
an account with The Supply Room. How
do I order?
Call Customer Service at (800) 849-7239
(in Richmond dial 412-1200) or e-mail
us at CustomerService@thesupplyroom.com.
Let us know you would like to open an
account for online ordering. One of
our sales representatives will contact
you with more information. We have many
programs and the representative will
ask you questions about your company
in order to apply a program to best
suit all your needs. You may prefer
to download
an application for credit and
fax or mail it to us. The address and
fax numbers are on the form. See forms
for download on our customer service
page.
Billing
Info
- What Invoicing
options does the Supply Room offer?
We offer two invoicing methods: individual
order and monthly statement. Please
discuss these with your TSR account
executive if you have special needs.
Electronic invoicing is available.
- Can I pay by credit
card?
Yes. The Supply Room accepts Master
Card, Visa and American Express cards.
- Can I be billed
electronically?
Electronic billing will be available
in the future. We will advise you when
it is available.
- Is it safe to
use a credit card online? How can I
be sure?
Our order desk is a Verisign secure
site. Click the gold logo on the first
page of the order desk after signing
in for additional information.
Customer
Service
- Help Desk:
TSR always provides a person to speak
with, if that's your preference. The
telephone number is (800) 849-7239.
In Richmond, VA dial 412-1200. Our customer
service lines are open from 8:15 am
to 5:30 pm, Monday through Friday. You
may also e-mail CustomerService@thesupplyroom.com
with questions. See more about customer
service here.
- Returns and/or
Exchanges:
Our return policy is pickup and 100%
credit no matter whose fault it is (except
set-up furniture) for items returned
within 30 days in re-sellable condition,
with all packaging, instructions, etc.
returned intact. Special orders, custom
orders and open software can not be
returned. Just call your sales representative
at (800) 849-7239 or in Richmond, VA
dial 412-1200. You may request a return
by e-mail to Customerservice@thesupplyroom.com
Ordering Capabilities
- Can I customize
my purchases departmentally?
The online ordering system will allow
as many departments as your company
has, including new users and additional
delivery addresses.
- Can I customize
my purchases by price and product?
The online catalog is customized with
the product that is proprietary to your
account, as well as the special prices
your sales rep has set for you. Favorites
will allow you to build your own quick
list of products you order frequently.
When searching the Catalog, choose Best
Buys, a categorized listing of your
best value choices.
Product
- Can I just browse
the catalog?
Yes, use user ID of DEMO
and password of DEMO.
The pricing you will see this way will
be manufacturer's suggested retail.
- What are my search
options?
After signing on, you will see a Browse
Catalog button. There are many ways
to search and order. You may search
by keyword, stock number, partial stock
number, manufacturer and (recommended)
Categories. Using the categories will
help narrow your search and speed the
search process. You may also find items
from your Order History and add them
to your current cart and/or your Favorites
list.
The
more on-line shopping the more you EARN!
Learn More Now!
CALL
TODAY!
800-849-7239
Fax 800-849-9772
Email
Customer Service
|
Customer Service Resources